Refund and Return Policy

Overview

 At DigitalConsoleGames.com, customer satisfaction is our priority. We strive to provide an exceptional gaming experience with our digital products. This   policy outlines the terms under which we accept returns and process refunds for digital game purchases.

Eligibility for Refunds or Returns

  1. Digital Game Purchases:

    • Refunds are available for digital games within 14 days of the purchase date.
    • To be eligible, the game must not have been downloaded, installed, or activated.

  2. Pre-Order Cancellations:

    • Pre-ordered games can be canceled for a full refund any time before the game is released.
    • After release, pre-orders are subject to the standard refund policy.

  3. Bundled and Promotional Offers:

    • For bundled or promotional items, all items within the bundle must be returned to qualify for a refund.
    • If part of a bundle has been used or downloaded, the bundle is considered non-refundable.

Conditions for Refunds or Returns

  1. Non-Downloaded and Non-Activated Products:

    • Refunds will only be granted if the digital product has not been downloaded or activated.
    • Once a game has been accessed, it is considered used and is non-refundable.

  2. Technical Issues:

    • If a digital game cannot be played due to technical issues on our end or compatibility problems, a refund may be considered after a review by our support team.
    • Customers must report these issues within 7 days of purchase to be eligible for a refund.

Time Frame for Refunds or Returns

  • Refund requests must be made within 14 days of the purchase date.
  • Refund processing typically takes 5-7 business days after approval. Refunds will be issued to the original payment method used at the time of purchase.

Process for Requesting a Refund or Return

  1. Submit a Request:

    • Contact our Customer Support Team via support@digitalconsolegames.com with your order details and reason for the refund.
    • Include your order number, date of purchase, and the title of the game in your request.

  2. Review and Approval:

    • Our team will review your request and may ask for additional information if necessary.
    • You will be notified via email about the approval or rejection of your refund request within 3 business days.

  3. Refund Execution:

    • If approved, the refund will be processed, and a credit will be applied to your original payment method.
    • Refunds usually appear on your account within 5-7 business days.

Exceptions and Non-Refundable Products

  1. Non-Refundable Items:

    • Games that have been downloaded, installed, or activated.
    • In-game consumables or virtual currency.
    • Gift cards or vouchers.

  2. Fraudulent Activity:

    • Any purchases suspected of fraudulent activity or abuse of the refund policy will not be eligible for a refund.
    • Accounts associated with such activity may be subject to further investigation and action.

Customer Support

 If you have any questions or need assistance, please reach out to our Customer Support Team at:

Policy Updates

 We reserve the right to update or modify this refund and return policy at any time. Changes will be effective immediately upon posting on our website. Please     review   this policy periodically for any updates.